Get in Touch With Us
Got a question about something you've read on burrington-pc.org.uk, spotted an error, or want to flag a concern about a casino not on GamStop that we've reviewed? This page explains how to reach us, what we can help with, and what we can't.
How to Reach the Editorial Team
The best way to contact us is by email at [email protected]. We read every message that comes in. If your enquiry relates to a specific casino, bonus offer, or article, please include the page name or a short description so we can find the right context quickly and give you a useful answer rather than a generic one.
We aim to respond within two working days. Response times can stretch a little during busy periods, but every message gets a reply from someone who has actually read it.
What We Can Help With
- Questions about our reviews — If you want more detail on how we assessed a particular operator, its wagering requirements, or a payment method mentioned in our guide to trusted non GamStop casinos, ask us directly.
- Corrections — Casino bonus terms, minimum deposits and withdrawal limits change without much notice. If something looks out of date, tell us the page and the detail in question so we can check it against current sources.
- Content suggestions — If there's a topic around casinos not on GamStop, payment options, or game selection you'd like us to cover in more depth, we're open to hearing it.
- Feedback on accuracy — If you believe we've misrepresented an offer, a licence, or a term from an operator, let us know the specifics. We'd rather correct a mistake than leave it standing.
What This Page Isn't For
We're a review and comparison site, not a casino, and not an extension of GAMCARE, the UK Gambling Commission or GAMSTOP. That means there are some things we genuinely can't do:
- We cannot process withdrawals, resolve account disputes, or intervene on your behalf with any operator listed on this site. Casino complaints procedures for those issues sit with the operator itself, and if that fails to resolve things, with whichever authority licensed it.
- We cannot remove your details from a self-exclusion scheme, reverse a GAMSTOP exclusion period, or bypass gambling blocking software. Those requests need to go to the organisation that manages them directly.
- We cannot verify your identity, process KYC checks or source-of-funds documentation — that's a matter between you and the casino you've signed up with.
If you're struggling with your gambling or worried about someone else's, please get in touch with GamCare on their free national helpline, or through their website, where trained advisers can talk you through options including deposit and loss limits, self-exclusion, and further support.
Why Accuracy Matters to Us
Casino ownership structures change, overseas gambling licences get renewed or revoked, and welcome bonus terms are frequently rewritten by operators. We fact-check what we publish against current sources, but this is a fast-moving corner of the online casino market, and readers spotting something that's shifted since our last check is genuinely useful to us. If you've had a different experience with an operator's withdrawal processing times, wagering requirements, or customer support than what we've described, we want to hear about it.
Before You Write In
A few things that help us help you faster:
- Tell us which page or casino your message relates to.
- If it's a factual query — a bonus term, a payment method, a withdrawal limit — mention the specific detail, not just "the bonus".
- If you're reporting a problem with an actual transaction or account, contact the casino's own customer support first, since we have no access to individual player accounts.
We appreciate you taking the time to get in touch. Every message, whether it's a correction, a question or a suggestion, feeds into how carefully we cover this subject going forward.